Refund and Cancellation Policy

Last Updated: 01-Nov-2024

At xMed (a product of Experts InfoTech Pvt Ltd.), we are committed to providing high-quality healthcare management solutions, including Hospital, Clinic, Lab, and Pharmacy ERP software. Because our services are digital and involve resource allocation upon activation, our refund policy is as follows:

1. Free Demo and Trial Period

We encourage all potential clients to utilize our Free Demo and consultation services before making a purchase. This allows you to evaluate the xMed ecosystem—including the Patient Portal, Doctor Portal, and Pharmacy POS—to ensure it meets your facility’s specific requirements.

2. Subscription Refunds

Monthly Plans: Subscriptions billed on a monthly basis are non-refundable. You may cancel your subscription at any time to prevent future billing, and you will retain access to the platform until the end of your current billing cycle.

Annual Plans: Refunds for annual subscriptions are considered on a case-by-case basis. If a refund is approved, it will be prorated based on the number of months used, and a [Percentage, e.g., 10%] administrative/setup fee may be deducted.

3. Implementation and Setup Fees

Any one-time fees associated with software implementation, data migration from previous systems, or custom feature development are non-refundable once the work has commenced. These fees cover the technical labor and server resources required to initialize your healthcare environment.

4. Technical Issues

In the event of a documented technical failure or "downtime" that prevents the use of the software for an extended period, xMed may, at its discretion, provide a service credit or a partial refund.

Refunds will not be granted for:

• Lack of usage by the client.
• Change of mind after the software has been deployed.
• Incompatibility with hardware not meeting our minimum system requirements.

5. Cancellation Process

To cancel your service, please contact your dedicated Account Manager or email our billing department at info@xmed.pk

Upon cancellation:

• Your access to the xMed Cloud will remain active until the end of the paid period.
• It is the responsibility of the client to export their data (Electronic Medical Records, Lab Reports, etc.) prior to the account termination date.

6. Contact Information

If you have any questions about this policy, please contact us:

• Company: Experts InfoTech (Pvt) Ltd
• Email: info@xmed.pk
• Website: https://xmed.pk
• Address: P-19, Block-E, Millat Town, Faisalabad.