Effective Date: 01-Feb-2025

Introduction

This Privacy Policy describes how Experts InfoTech Pvt Ltd (“we,” “us,” or “our”) collects, uses, and shares information when you use the xMed SMS App mobile application (the “App”). We are committed to protecting your privacy and ensuring the security of your information.

Information We Collect

We collect the following types of information:

Account Information:
  • Username: We collect your username to authenticate your access to the App.
  • Password: We collect your password to authenticate your access to the App.
  • Port Number: We collect the port number to establish a connection with the xMed server.
  • Server: We collect the server information to establish a connection with the xMed server.
SMS Data:

  • SMS Content: The App sends SMS messages to patients as per the selections made in your xMed account. We may temporarily process the content of these messages to facilitate sending them.
  • Recipient Information: We process the phone numbers of the recipients to deliver the SMS messages.
  • SMS Permissions: The app requires SMS permissions to send SMS messages.
Device Information:
  • Device ID: We may collect your device ID for app registration and to ensure that only authorized devices can use the App.
  • Notification Permission: The app requires notification permission to display notifications.
Usage Information:

This app receive data messages from xMed server and then send alerts to patients on thier new booking or when thier reports are online so they can view thier test reports.

How We Use Your Information

We use the information we collect for the following purposes:
App Functionality:
To authenticate your access to the App.
To send SMS messages to patients as per your xMed account settings.
To establish a connection with the xMed server.
App Registration:
To register your device with our system.
To ensure that only authorized devices can use the App.
App Improvement:
To analyze app usage patterns and improve the App’s functionality and user experience.
Security:
To protect the security of the App and our systems.

Information Sharing

We may share your information in the following circumstances:
With xMed: We share necessary information with xMed to facilitate the sending of SMS messages and to manage your account.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
Service Providers: We may share information with third-party service providers who assist us in operating the App, such as hosting providers or analytics services. These providers are contractually obligated to protect your information.

Data Retention

We will retain your information for as long as necessary to provide the App’s services and as required by applicable law.

You may have the following rights regarding your information:
  • Access: You may have the right to request access to the information we hold about you.
  • Correction: You may have the right to request that we correct any inaccurate information we hold about you.
  • Deletion: You may have the right to request that we delete your information, subject to certain exceptions.
  • Contact: You can contact us to ask for clarification.
Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: info@xmed.pk
Whatsapp: +923111222716
Web: https://www.xmed.pk
Location: Experts InfoTech (Pvt) Ltd. P-93, Street #1, Sajjad Indusrial Estate, Millat Road, Faisalabad, PK